Refund Policy

Last Updated: January 1, 2025

At GB Light Store, we are committed to your satisfaction with our RGB lighting products. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

Quick Summary: You have 14 days from delivery to return most products for a full refund. Products must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs may apply unless the product is defective.

1. Return Window

1.1 Standard Return Period

You may return eligible products within 14 days of the delivery date for a full refund. The return period begins on the day you receive your order, not the day you place it.

1.2 Extended Return Period for Specific Situations

1.3 Late Return Requests

Returns requested after the applicable return period may be rejected. However, we may consider late returns on a case-by-case basis for exceptional circumstances. Contact our customer service team to discuss your situation.

2. Eligibility for Returns

2.1 Returnable Products

To be eligible for return, products must meet the following conditions:

2.2 Non-Returnable Products

The following products cannot be returned unless defective:

Important: LED strips that have been cut cannot be returned as they are considered modified products. Plan your installation carefully before cutting any LED strips.

3. Return Process

3.1 Initiating a Return

To initiate a return, follow these steps:

  1. Contact Customer Service: Email info@gblightstore.com or call +440499131709 with your order number and reason for return
  2. Receive Return Authorization: We will provide a Return Merchandise Authorization (RMA) number within 24-48 hours
  3. Package the Product: Securely pack the item in original packaging with all accessories
  4. Include Documentation: Include your RMA number, order confirmation, and reason for return
  5. Ship the Return: Send to the address provided with your RMA approval

3.2 Return Shipping

Customer Responsibility Returns (Change of Mind):

Company Responsibility Returns (Defective/Wrong Item):

3.3 Return Address

Do not return products without first obtaining an RMA number. Returns sent without authorization may be refused or delayed. The return address will be provided with your RMA approval.

4. Refund Processing

4.1 Inspection and Approval

Upon receiving your return, we will:

4.2 Refund Timeline

Approved refunds are processed according to the following timeline:

Stage Timeframe
Return received and inspected 2-3 business days
Refund processed to payment method 3-5 business days
Refund appears in your account 5-10 business days (depending on your bank)

4.3 Refund Method

Refunds are issued to the original payment method:

4.4 Partial Refunds

Partial refunds may be issued for:

The refund deduction will be communicated to you before processing. You may choose to accept the partial refund or have the product returned to you.

4.5 Refund Exclusions

The following costs are not refundable:

5. Exchanges

5.1 Exchange Process

We offer exchanges for:

To request an exchange:

  1. Contact customer service with your exchange request
  2. Return the original product following our return process
  3. We will ship the replacement once we receive and inspect the return

5.2 Exchange Shipping

5.3 Out of Stock Exchanges

If the desired exchange product is out of stock:

6. Defective Products

6.1 Identifying Defects

A product is considered defective if it:

6.2 Defect Reporting

If you receive a defective product:

  1. Contact us immediately with photos/videos of the defect
  2. Provide order number and product details
  3. Describe the issue in detail
  4. We may request troubleshooting steps before approving return

6.3 Defect Resolution Options

For confirmed defective products, we offer:

7. Damaged Shipments

7.1 Reporting Shipping Damage

If your order arrives damaged:

7.2 Damage Claims

We will:

8. Wrong Item Sent

If we send you the wrong product:

9. Warranty Claims

9.1 Warranty Coverage

Most products include manufacturer warranties:

9.2 Warranty Process

To make a warranty claim:

  1. Contact us with proof of purchase and issue description
  2. Provide photos/videos demonstrating the problem
  3. We will troubleshoot the issue remotely first
  4. If defective, we arrange replacement or repair
  5. Warranty replacements include prepaid return labels

9.3 Warranty Exclusions

Warranties do not cover:

10. Cancellations

10.1 Order Cancellation

You may cancel your order:

10.2 Post-Shipment Cancellation

If your order has already shipped:

11. Restocking Fees

GB Light Store does not charge restocking fees for:

However, restocking fees may apply for:

12. International Returns

12.1 International Return Shipping

For international orders:

12.2 Customs and Duties

13. Contact Information for Returns

For return inquiries or to initiate a return:

GB Light Store Returns Department
Studio 88p Carter Overpass
Morganside LL48 6SE
United Kingdom

Customer Service:
Email: info@gblightstore.com
Phone: +440499131709
Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy periodically.

Our Commitment: At GB Light Store, customer satisfaction is our priority. While this policy outlines standard procedures, we handle each situation individually and strive to find fair solutions. If you have concerns not addressed in this policy, please contact our customer service team to discuss your specific circumstances.

Thank you for choosing GB Light Store. We appreciate your business and are here to ensure your complete satisfaction with our products and services.